Follow Up on System Update Project

We are working on the final details of the upgrade to our main customer service and materials database from earlier this spring.

This upgrade was a major project and will allow the Library to continue to deliver excellent and secure customer service well into the future.

It was the first time the database had been upgraded since the mid-1990s. Along with extensive staff training, the project involved transporting a large amount of data over into a new system and getting multiple vendors to work together.

We are now happy to report that our automated customer telephone service is again available. Customers can again call 519-756-2399 to renew items or know when they are due.

Another public-facing enhancement is text messaging. Customers can now request their hold and overdue alerts to be delivered via text.

Unfortunately, there are two areas that have been impacted by the project that directly impact customers:

• Borrowing history prior to fall 2022 did not migrate over to our new database, as we had originally anticipated. Please note this is not something the Library actively guarantees, so customers can take measures to regularly back up their own borrowing history.
• We are still actively trying to connect our online Room Booking tool to our new database. At this time, customers are asked to call or visit the Library to reserve a study room.

We apologize for any inconvenience this may have caused customers and thank you for your understanding.