Modified Services

We will begin accepting returns and holds on items on Monday, May 25 and will start offering a pick-up service beginning Monday, June 1.  Details on both services can be found below. 

Returning Materials 

You can now return books and DVDs to book drops located on the outside of both the Main and St. Paul Branches.  

Any specialty items, like sewing machines, laptops/tablets or WiFi devices must be returned in-person to the Main Branch after June 1.  Call the library at 519-756-2220 to arrange a time to drop off these specialty items. 

Please note, due dates for any items taken out before the library closed are due June 15, 2020.

Also - items you return will automatically remain in your account for three days as they are processed and cleaned by staff. Fines will not accumulate during this period.

Pick-Up Service 

We will offer a pick-up service at our Main Branch on Monday, June 1.  Holds on items can be placed over the phone or online beginning May 25.

This service will be expanded to the St. Paul Branch soon.  

Follow these steps to request materials and to arrange pick-up: 

  • When your item is available for you to borrow, you will receive a confirmation email or phone call asking you to choose a time and date to pick up your requested items. This pick-up time can be arranged over the phone or through email address 
  • Arrive at the Library during your scheduled pick up time 
    • Pick-ups can be made at the front entrance of the Main Branch only at this time 
    • Be sure to bring your I.D. to show library staff before you pick up your items 

Please follow all social distancing guidelines and staff instructions when picking up your items.  
Thank you for your patience as we continue to improve the process. 

Remember, all of our Digital Services, like eBooks and Audiobooks, can be accessed online 24/7. 

Other Library Services

Provincial guidelines state that Libraries are unable to offer any services beyond online services and pick-up/delivery service. We will offer a Home Delivery Service for customers that were using the service prior to March 15. For information on this service, please call 519-756-2220. 
We cannot currently offer internet access, printing services or in-person programs. Check our 
Home Based Activities page for activities you can do at home.