Modified Services

Both our Main and St. Paul Branches are now open to the public. 

Customers may

  • browse library stacks
  • borrow materials
  • use photocopiers/printers and public computers
  • Use the Local History Room, study rooms, and the Digital Media Lab  

See below for hours and information on using both the Main and St. Paul Branches.  
Read all about the safety measures, procedures and precautions we are taking in our Safety Plan.

Entering and using the Main Branch 

Enter the Main Branch through the front doors on Colborne Street. The back entrance is closed. This allows staff to monitor the number of customers in the library. Only 50 customers will be allowed in the Main Branch at one time. 

You can browse the stacks during opening hours. Computers and printing stations are available, the Local History Room is open and you can book study rooms for up to two hours at a time.  
Main Branch Hours 

Monday - Thursday: 9:30 a.m. to 8 p.m. 
Friday: 9:30 a.m. to 6 p.m.
Saturday: 9:30 a.m. to 5 p.m. 

Entering and using the St. Paul Branch     

Only 10 customers at a time will be allowed in the St. Paul Branch. This is to ensure staff and customers can maintain social distancing and to facilitate enhanced cleaning standards.  

St. Paul Branch Hours 

Tuesday to Saturday: 9:30 a.m. to 5 p.m. (closed from 12 to 1 p.m. for lunch)

To Request Materials 

Materials can be requested by calling the library at 519-756-2220 ext. 2 or by using your online account.  

If you need your four-digit PIN, please call the library at 519-756-2220 ext. 2.

When your request is available for you to borrow, you will receive a confirmation email or phone call to notify you. You can then check out your items at the service desk or self-check machines.

You can also request a Grab and Go Bag made up of books selected for you by our staff.

 When visiting the library, we ask that you: 

  • Follow  provincial face-covering regulations.
  • Place any items you have touched on specially marked book trucks placed around the Library. These items will be cleaned or quarantined (depending on material type) by staff before being re-shelved. 
  • Use the self-checkout machines to avoid contact with staff. Debit and credit payment is accepted on these machines. Staff assistance for checkouts will also be available. 
  • Wash your hands before visiting the library 
  • Please do not visit the library if you are feeling unwell, have come in contact with someone with COVID-19 symptoms or have recently travelled. 
  • Try to limit your library visit to around an hour at the Main Library and 30 minutes at the St. Paul Branch. 
  • Wait at a distance or find alternative routes around the Library to ensure you maintain six-feet of space between yourself and other customers and staff members. 
  • Wait to use the Local History Room (at the Main Library) if two customers are already in that space. 
Preventative cleaning and procedures 

We will be following a number of new procedures  for service delivery and cleaning to help preserve the health and safety of our customers and staff. These include: 

  • Quarantining all items for 72-hours after they are returned. These materials will remain on your card for this period, but no fines will accumulate. 
  • Asking customers to place items they have touched on specially-marked book trucks. These materials need to be wiped down by our staff prior to being put back on shelves.
  • Reducing the number of public computers to ensure there is enough space between computer stations. These computers are available on a first-come-first-served basis. 
  • Closing the third-floor at the Main Branch to the public. This is to limit the number of areas that need to be cleaned by our staff.  
  • Providing limited, controlled access to bathrooms  
  • Removing hard to clean activities and equipment 
  • Removing excess seating to ensure distancing 

Our Safety Plan outlines all of the procedures and measures we've taken. 

Suspending Library Fines

We believe that Library services are especially important to the community at this time, and we have suspended overdue fines until March 2021.

Stay tuned for more information about the Library's plans to eliminate overdue fines permanently.


Note, we will still charge fees associated with lost or damaged items. An account with more than $20 worth of fines and fees will still be suspended from borrowing.  

Returning Materials  

You can return books and DVDs to book drops located on the outside of both the Main and St. Paul Branches.   

Any specialty items, like sewing machines, laptops/tablets or WiFi devices must be returned in-person to the Main Branch.   

Items you return will automatically remain in your account for three days as they are processed and cleaned by staff. Fines will not accumulate during this period. 

Additional Library Services 

Remember, all of our Digital Services, like eBooks and Audiobooks, can be accessed online 24/7.  

A reduced Interlibrary-loan service is being offered.  

Check our Home Based Activities page for activities you can do at home.