Modified Services

Our Main Branch will re-open to the public on Tuesday, July 28.  This opening means the public can browse library stacks and borrow materials from within the Main Branch again. No appointments will be required to pick up reserved materials or to use library computers at the Main Branch.

Appointments are still required for the St. Paul Branch at this time, however. 

See below for important information on this opening and other library services. 

Main Branch Hours

The Main Branch will open 30-minutes later to ensure all safety measures are in place every single day. The hours for the Main Branch will be: 

  • Monday through Thursday: 9:30 a.m. to 8 p.m.
  • Friday: 9:30 a.m. to 6 p.m.
  • Saturday: 9:30 a.m. to 5 p.m.

No library services will be available on Monday, July 27 to allow for our staff to prepare for the re-opening.

Entering and using the Main Branch

To ensure the health and safety of customers and staff, we ask that visitors:

  • Enter the Main Branch through the front doors on Colborne Street. The back entrance will be closed. This will allow our staff to monitor the number of customers in the library at one time.
  • Follow the City of Brantford face covering bylaw.
  • Place any items you have touched on specially marked book trucks placed around the Library. These items will be cleaned or quarantined (depending on material type) by staff before being re-shelved.
  • Use the self-checkout machines to avoid contact with staff. Debit and credit payment is accepted on these machines. Staff assistance for checkouts will be available.
  • Wash your hands before visiting the library
  • Please do not visit the library if you are feeling unwell or have come in contact with someone with COVID-19 symptomss.
  • Try to limit your library visit to around an hour.
  • Wait at a distance or find alternative routes around the Library to ensure you maintain six-feet of space between yourself and other customers and staff members.
  • Wait to use the Local History Room if two customers are already in that space.
Preventative cleaning and procedures

We will be following a number of new procedures and in terms of service delivery and cleaning to help preserve the health and safety of our customers and staff. These include:

  • Quarantining all items for 72-hours after they are returned. These materials will remain on your card for this period, but no fines will accumulate.
  • Asking customers not to re-shelve materials they have handled. These materials need to be wiped down by our staff prior to being put back on shelves. Instead, place them on specially-marked book trucks.
  • Reducing the number of public computers to ensure there is enough space between computer stations. These computers are available on a first-come-first-served basis .
  • Closing the third-floor to the public. This is to limit the number of areas that need to be cleaned by our staff. 
  • Locking bathrooms and providing access only upon request.
  • Closing the Digital Media Lab 
  • Not lending out MakerSpace items
  • Removing hard to clean activities and equipment
  • Removing excess seating to ensure distancing
St. Paul Branch Service
Re-opening plans for the St. Paul Branch are underway. In the meantime, we will continue offering a scheduled pick-up service at the St. Paul Branch. Materials can be requested by calling the library or by using your online account

Follow these steps to request materials and to arrange pick-up at the St. Paul Branch 

  • When your item is available for you to borrow, you will receive a confirmation email or phone call asking you to choose a time and date to pick up your requested items. This pick-up time can be arranged over the phone or through email address 

  • Arrive at the St. Paul Branch during your scheduled pick up time 

    • Be sure to bring your I.D. to show library staff before you pick up your items 

Please follow all social distancing guidelines and staff instructions when picking up your items.  

Suspending Library Fines
We believe that Library services are especially important to the community at this time, and we have temporarily suspended overdue fines for the remainder of 2020.
We understand that people are limiting their outings and may have additional financial pressures; we want to encourage borrowing by removing the added stress of extra trips and fines for late returns.  

Importantly, this does not include waiving fees associated with lost or damaged items, so materials do need to be returned. An account with more than $20 worth of fines and fees will still be suspended from borrowing. 
Returning Materials 

You can now return books and DVDs to book drops located on the outside of both the Main and St. Paul Branches.  

Any specialty items, like sewing machines, laptops/tablets or WiFi devices must be returned in-person to the Main Branch.  

Items you return will automatically remain in your account for three days as they are processed and cleaned by staff. Fines will not accumulate during this period.

Additional Library Services

Remember, all of our Digital Services, like eBooks and Audiobooks, can be accessed online 24/7. 

Check our Home Based Activities page for activities you can do at home.