Modified Services

Both our Main and St. Paul Branches are now open and customers may browse library stacks and borrow materials.  

See below for hours and information on using both the Main and St. Paul Branches.  

Entering and using the Main Branch 

Enter the Main Branch through the front doors on Colborne Street. The back entrance will be closed. This will allow our staff to monitor the number of customers in the library at one time. Only 50 customers will be allowed in the Main Branch at one time. 

You can browse the stacks during opening hours. Computers and printing stations will also be available and the Local History Room is open.  
Main Branch Hours 

  • Monday through Thursday: 9:30 a.m. to 8 p.m. 

  • Friday: 9:30 a.m. to 6 p.m. 

  • Saturday: 9:30 a.m. to 5 p.m. 

Entering and using the St. Paul Branch 

The St. Paul Branch will re-open for limited hours and services on Tuesday, August 18.  

Since the Branch is such a small space, we will offer both a mix of the current contactless pick-up service and in-library use, which includes entering the branch and browsing library materials.  

Only 10 customers at a time will be allowed in the St. Paul Branch during these open hours. This is to ensure staff and customers can maintain social distancing and to facilitate enhanced cleaning standards.  

St. Paul Branch Hours 

Below are the hours for in-person access and pick-up at the St. Paul Branch. It is expected these hours will be expanded in September. 


Pick-up Service 
10:30 a.m. to 1 p.m.  

Library open to customers 
2 p.m. to 6 p.m. 

Wednesday to Saturday

Pick-up Service 
9:30 a.m. to 12 p.m.  

Library open to customers 
1 p.m. to 5 p.m. 

To Request Materials 

Materials can be requested by calling the library at 519-756-2220 or by using your online account.  

If you need your four-digit PIN, please email 

  • When your request is available for you to borrow, you will receive a confirmation email or phone call to notify you. Once you receive the notification, you can choose if you want to use the contactless pick-up service to collect your item, or sign it out in the Library during open hours. Hours for both types of service are shown below. 

  • To use the contactless pick-up service, you will need to contact Library staff to arrange the pick-up time and date. This time can be arranged over the phone or through email address Then, simply arrive at the St. Paul Branch during your scheduled pick-up time and your items will be ready to go. Be sure to bring your I.D. to show library staff when you pick up your items. 

  • To sign out your requests in the Library, no appointment is needed. Come to the Library during the open hours and gather your items from our holds section. Be mindful of your hold expiry date, so you don’t miss your turn!   

 When visiting the library, we ask that you: 

  • Follow  the  City of Brantford face covering bylaw

  • Place any items you have touched on specially marked book trucks placed around the Library. These items will be cleaned or quarantined (depending on material type) by staff before being re-shelved. 

  • Use the self-checkout machines to avoid contact with staff. Debit and credit payment is accepted on these machines. Staff assistance for checkouts will also be available. 

  • Wash your hands before visiting the library 

  • Please do not visit the library if you are feeling unwell or have come in contact with someone with COVID-19 symptoms. 

  • Try to limit your library visit to around an hour at the Main Library and 30 minutes at the St. Paul Branch. 

  • Wait at a distance or find alternative routes around the Library to ensure you maintain six-feet of space between yourself and other customers and staff members. 

  • Wait to use the Local History Room (at the Main Library) if two customers are already in that space. 

Preventative cleaning and procedures 

We will be following a number of new procedures  for service delivery and cleaning to help preserve the health and safety of our customers and staff. These include: 

  • Quarantining all items for 72-hours after they are returned. These materials will remain on your card for this period, but no fines will accumulate. 

  • Asking customers not to re-shelve materials they have handled. These materials need to be wiped down by our staff prior to being put back on shelves. Instead, place them on specially-marked book trucks. 

  • Reducing the number of public computers to ensure there is enough space between computer stations. These computers are available on a first-come-first-served basis. 

  • Closing the third-floor at the Main Branch to the public. This is to limit the number of areas that need to be cleaned by our staff.  

  • Providing limited, controlled access to bathrooms  

  • Closing the Digital Media Lab at the Main Branch 

  • Suspending the lending of MakerSpace items 

  • Removing hard to clean activities and equipment 

  • Removing excess seating to ensure distancing 

Suspending Library Fines 

We believe that Library services are especially important to the community at this time, and we have temporarily suspended overdue fines for the remainder of 2020. 

We understand that people are limiting their outings and may have additional financial pressures; we want to encourage borrowing by removing the added stress of extra trips and fines for late returns.   

Importantly, this does not include waiving fees associated with lost or damaged items, so materials do need to be returned. An account with more than $20 worth of fines and fees will still be suspended from borrowing.  

Returning Materials  

You can now return books and DVDs to book drops located on the outside of both the Main and St. Paul Branches.   

Any specialty items, like sewing machines, laptops/tablets or WiFi devices must be returned in-person to the Main Branch.   

Items you return will automatically remain in your account for three days as they are processed and cleaned by staff. Fines will not accumulate during this period. 

Additional Library Services 

Remember, all of our Digital Services, like eBooks and Audiobooks, can be accessed online 24/7.  

A reduced Interlibrary-loan service is being offered.  

Check our Home Based Activities page for activities you can do at home.